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Frequently Asked Questions

How to activate digital access to read The Chronicle

Your Chronicle subscription includes digital access, allowing you to read the E-edition or articles on chroniclet.com. Here’s how to activate your access:

  1. Find your account number on your most recent billing statement or call Customer Service at (440) 329-7200 for assistance.
  2. Visit chroniclet.com/activate in your browser.
  3. Click the Get Started button and fill out the Subscriber Registration form.
  4. Click the Create Account button to complete registration.
  5. You will be directed to the Account Overview Page, where you can update your settings if needed.
  6. Return to chroniclet.com, click E-edition in the menu, and sign in with your email and password.

Need help? Call Customer Service at (440) 329-7200.

How to log into your account to make a payment or update payment information
  1. Go to www.chroniclet.com or www.medina-gazette.com.
  2. Click the menu (three bars or dots) in the upper left corner.
  3. Select Customer Service.
  4. Log in using your E-edition username and password.
  5. Click Subscription Links, then click Edit Billing Info.
  6. Update your credit card and billing details here.
  7. Click Submit to save changes.

Need help? Call Customer Service at (440) 329-7200.

How to access your E-edition and receive email notifications
  1. Visit www.chroniclet.com or www.medina-gazette.com.
  2. Click E-edition in the blue bar at the top right of the page.
  3. Sign in with your username and password.
  4. Click on the image of today’s newspaper to begin reading.

To reset your daily email notifications:

  1. Sign in at www.chroniclet.com or www.medina-gazette.com.
  2. Click E-edition in the blue bar at the top right of the page.
  3. Locate your email address at the top right of the page.
  4. Click your email, then select My Profile.
  5. Click on the Update Notification Settings button.
  6. A confirmation message will appear. Click OK or close the window.
  7. Click Home to return to the E-edition newspaper.

Note: Email notifications will resume the next day. For help, call Customer Service at (440) 329-7200.

How to access puzzles on your mobile device
  1. Open The Chronicle-Telegram or The Medina Gazette app.
  2. Scroll down until you see the Puzzles icon.
  3. Tap the Puzzles icon and select the puzzle you’d like to complete.
  4. Type your answers directly into the app to solve the puzzle.

If you have any questions, we’re happy to help! Contact Customer Service at (440) 329-7200.

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