A Guide to Your Chronicle Telegram Subscription
Topics:
Why choose the Chronicle?
• Unlimited access to chroniclet.com on any device, anytime.
• E-edition and mobile apps, plus archive access with downloadable pages.
• Four days of print delivery via USPS for print subscribers.
• Trusted, award-winning Lorain County journalism, covering local government, schools, courts, elections, features and sports.
• Comprehensive sports coverage, from Lorain County high schools to college and pro teams.
• Puzzles and games in print, the E-edition and mobile app.
• Curated email newsletters and real-time breaking news alerts.
• Access to WEOL.com for additional sports stories, photos, videos and broadcasts.
Explore subscription offers
Are you loving your current subscription, or is it time to make a change? Talk with a customer care representative today to update your subscription and find the option that works best for you.
SUBSCRIPTION RATES
All Access Digital + Wednesday through Saturday Home Delivery: $9.50/ week *
All Access Digital + Friday and Saturday Home Delivery: $6.50/ week *
All Access Digital + Saturday Home Delivery: $5.50/ week *
All Access Digital subscription: $15/ month
* Note: All home delivery subscriptions will be delivered by USPS.
Delivery Issues
Your paper is delivered by postal mail and will arrive alongside your normal mail delivery. We no longer redeliver missed papers. To request a credit, please call the Customer Service Department 1-800-848-6397.
Our customer care team is ready to help! Reach out any time by phone or email to speak with a representative.
Email:
You may contact us via email at circulation@chroniclet.com.
By Phone:
440-329-7200
1-800-848-6397
Office hours
Monday - Friday: 8 a.m. to 5 p.m.
Vacation/Temporary Stops
Your home delivery can be paused at any time on active accounts. To place a temporary stop click here to sign in to your account and select "Vacations" under "Subscription Links" or call customer service you must enter a stop date AND a restart date to place a temporary stop. Next day stops are possible however you must enter your stop request by the following deadlines:
Tuesday - Friday: Enter request by the previous day, 9 a.m.
Saturday, Monday: Enter request by previous Friday at 9 a.m.
You may place a temporary hold up to 6 weeks in advance and make changes to the dates by contacting customer service. Please note we are no longer able to hold papers however if your stop is less than 14 days you can receive credit for any undelivered newspapers, which will extend your subscription. Additionally, you have the option to donate this credit to local schools through the Newspapers in Education program. If your stop is longer than 14 days you will be contacted by customer service to review options.
Edition copies
Back issues for the last year are available in our office. You can come to our office and purchase Wednesday - Friday issues for $2.50, and Saturday issues for $3.50. If you are requesting issues older than 2 weeks currently, a 24 hour notice is needed. We also offer mail delivery of back issues. Wednesday - Friday issues sent through the mail are available for $5.50 per issue. Saturday issues sent through the mail are available for $7.50. All mail order back issues must be prepaid. Please call our Customer Service Department for further details.
Manage Subscription Payment Options
Paying your Bill
Payments can be made over the phone by calling our Customer Service Department or by accessing your customer account online here. We accept MasterCard, Visa, Discover, and American Express. You can also return your billing statement with your check or money order. Payments can also be made at any Discount Drug Mart in Lorain County. If you have any questions regarding billing our customer care team is here to help! Call 440-329-7200
EZpay Terms
EZ Pay enrollment authorizes the credit or debit card provided to be charged the cost of the selected subscription automatically at the time of renewal. If you are enrolled in the EZ pay payment program please be aware that the automatic payment will be withdrawn up to 7 days before your expiration date. If you intend to cancel your subscription you must do so before the payment for the next subscription period has been processed. Want to get started? Call Customer Care team at 440-329-7200
Cancellation Policy
You may cancel your subscription at any time by contacting customer service or logging into you customer account. Please note there are no refunds issued for partial term cancellations. Your access will remain active until the time your paid subscription period ends. Once a payment has been processed it cannot be reversed. We do maintain the ability to issue refunds or credits at our discretion.
E-edition
Get the most out of your subscription by accessing every edition online or using our mobile app! For any questions regarding how to use the E-edition or your digital access please visit our How-To Page or call Customer care at 440-329-7200
News content
Questions about content or general releases and news tips may be e-mailed to ctnews@chroniclet.com or ctsports@chroniclet.com. Please send faxes to: (440) 329-7282.
Letters to the Editor can be sent via:
Email (preferred): letters@chroniclet.com
Mail: Editorial Page Editor, The Chronicle Telegram, P.O. Box 4010, Elyria, OH 44036
Fax: 440-329-7282. Attention: Editorial Page Editor
The Chronicle Telegram welcomes letters to the editor. Letters are subject to editing for brevity, accuracy and clarity. Letters should be 250 words or shorter. Letters longer than 250 words may be edited to approximately the required length. Please include your signature, full home address and telephone number.
